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How Can We Help You?
Do you have a question about our online store, or about ordering or delivery of our
workbooks and other classroom curriculum resources? Listed below are answers to the most
Frequently Asked Questions (FAQs). If your question is not answered here, please
e-mail or call Customer Service at 1-800-446-3355. We will respond to all e-mails
within two business days.
For questions regarding periodicals and magazines, click here.
(For questions regarding ebooks, click here.)
Frequently Asked Questions About Our Online Store
Where can I find information on Weekly Reader Periodicals?
I forgot my password. Can you send it to me?
I’m having technical problems with your Web site. Who do I contact?
My e-mail address or other information has changed. How do I change this in my account?
Why is it safe to save information on the Weekly Reader Web site?
How am I protected against unauthorized use of my credit card?
How can I provide feedback on what I’d like to see in the online store?
How do I request a catalog of Weekly Reader workbooks and other supplemental products?
Frequently Asked Questions About Ordering
What is your mailing address for ordering or making payment?
How do I subscribe to Weekly Reader Periodicals?
Can I order workbooks for September delivery?
How do I find a specific brand or product?
What is “My Wish List”?
Do you sell products for home-schooling parents?
Why am I being charged tax for items?
What do I do if I am tax exempt and am still being charged tax when I place my order?
How will I know you have received my order?
I entered a Priority Code but no discount appeared.
What does “Teacher Checkout” mean when I am ordering online?
What payment methods are acceptable?
Can I place an order now and have my school or district send a purchase order later?
What is Weekly Reader’s FID#q (Federal Identification Number)?
How do I cancel my order?
What guarantee is offered on Weekly Reader materials?
What does “Print Purchase Order” mean when I am ordering online?
How do I contact Weekly Reader?
Frequently Asked Questions About Shipping
How will my order be shipped?
Do you offer any other shipping options besides besides Library or FedEx?
Can my order be shipped to a P.O. Box?
What are the shipping costs?
Will my order ever be split into multiple shipments?
Can I ship my order to an address saved in a personal address book?
Can I place an order for delivery outside the United States?
I placed my order 8 business days ago and have not yet received it. Who do I contact?
Where can I find information on Weekly Reader Periodicals?
Please visit us online at http://www.weeklyreader.com/store/
I forgot my password. Can you send it to me?
If you have forgotten your password, please visit the sign in page for the online store by clicking on the “Sign In” link at the TOP of each page and entering your e-mail address in the “forget your password?” field. We will e-mail you your password immediately. Please remember that you must enter the e-mail address you used when you ordered or registered for the online store. If you need further assistance, please e-mail us directly at webteam@weeklyreader.com. We will respond to your request within 2 business days.
I’m having technical problems with your Web site. Who do I contact?
Contact our Technical Support Department at weeklyreader@weeklyreader.com or call Customer Service at 800-446-3355. We will respond to your e-mail within 2 business days.
My e-mail address or other information has changed. How do I change this in my account?
You can change all of the information that you have given to us in the past by logging on to
http://www.weeklyreader.com/estore/signin.aspx. Once you have logged in, you can change the information that is currently in your profile.
Why is it safe to save information on the Weekly Reader website?
Any information that you give to Weekly Reader on the Weekly Reader.com Web site is stored in a secured server. Weekly Reader uses secure server software over a Secure Socket Layer (SSL) line to protect your credit card information. It encrypts all of your personal and credit card information so that this information cannot be read as it travels to our ordering system.
How am I protected against unauthorized use of my credit card?
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of unauthorized charges. Note that, in the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
How can I provide feedback on what I’d like to see in the online store?
If you would like to give us feedback on what you see in the Weekly Reader Online Store, please email.
How do I request a catalog of Weekly Reader workbooks and other supplemental products?
In addition to our online store listing of workbooks and other supplemental products, you can also order a printed catalog by calling Customer Service at 800-446-3355.
What is your mailing address for ordering or making payment?
Weekly Reader Publishing
3001 Cindel Dr
Delran, NJ 08075
How do I subscribe to Weekly Reader Periodicals?
Please visit us online at http://www.weeklyreader.com/store/
Can I order workbooks for September delivery?
Normally, orders for workbooks and other curriculum resources are shipped upon receipt of your order,
taking 2 to 3 weeks for delivery. If your school is closed over the summer, simply let us know
at the time of ordering, and we will hold delivery until the middle of August. The books will
reach you just in time for the opening of school.
How do I find a specific brand or product?
If you have the product code of the product you are looking for, you can enter it into the search field of any page within the Weekly Reader online store. You may also use the side navigation to find publications by grade and subject matter. If you know the item you wish to purchase, you can enter the title, item number, ISBN, or author in the “Search” field on the homepage. A search broken down by skills category, subject category, brand name, age group, keyword, or any combination of the above can be performed on any page of the Weekly Reader Store in the grey, left menu area. If you have any product-related questions, please contact Customer Service at customerservice@weeklyreader.com.
What is “My Wish List”?
“My Wish List” allows you to save information on products that you are not yet ready to purchase. The information will be saved in your account and available when you are ready to add those products to your shopping cart.
Do you sell products for home-schooling parents?
Yes. There are many products within the Weekly Reader Online Store that can help you with your home
schooling needs. If you are looking for a particular product or you would like to give us feedback
on how we can better serve you, please contact customer service at 800-446-3355
or e-mail us at weeklyreader@weeklyreader.com.
Why am I being charged tax for items?
Weekly Reader must charge sales tax for orders in states where it is required by law, unless proof of tax exemption is provided with your order.
What should I do if I am tax exempt and am still being charged tax when I place my order?
If you have tax exempt status and are submitting your order through our online store, you must fax your tax exemption form to 1-856-786-3360 immediately following the placement of your order.
How will I know you have received my order?
If you order through the Web order form, you receive an immediate confirmation. If you order through the mail, you will receive an acknowledgement invoice about 2 to 3 weeks later letting you that know your order has been processed. If you provide your e-mail address with your mailed order, you will receive a confirmation e-mail.
I entered a Priority Code but no discount appeared.
Your Priority Code adjustment will be applied when Customer Service processes your order, and the discount will be reflected on your invoice or credit card statement.
What does “Teacher Checkout” mean when I am ordering online?
“Teacher Checkout” provides the option to bill your school for the products you have ordered.
This is referred to as the “Bill Me” option within the online store. Any teacher can choose this
option as long as the products being ordered are shipped and billed to a school address, not a
home address. Once you have placed your order, you must send a fax with a copy of your order
receipt and a purchase order to 856-786-3360. Please note that you will be responsible for payment
until we receive a purchase order to the above fax number.
What payment methods are acceptable?
You may choose “Bill Me” for shipments being sent to a school. You may choose to pay by credit card for shipments being sent anywhere.
Can I place an order now and have my school or district send a purchase order later?
Yes, you can. You will be responsible for payment until a purchase order is received that clearly references your account. Purchase Orders can be faxed to 856-786-3360 or mailed to: Weekly Reader Corporation, 3001 Cindel Drive, Delran, NJ 08075.
What is Weekly Reader’s FID# (Federal Identification Number)?
Weekly Reader’s Federal Identification Number (FID#) is 13-3603780.
How do I cancel my order?
You can cancel any item from your order, provided that we have not begun to process it.
Weekly Reader processes your order between 12 and 24 hours after you place the order.
If you have recently placed an order and wish to cancel, please call Customer Service
immediately at 800-446-3355.
What guarantee is offered on Weekly Reader materials?
If any item is damaged or does not meet your expectations, please return within 30 days and we will exchange it,
credit your account, or refund your payment. If your item has been opened and you have found
it to be defective or damaged, please call Customer Service at 800-446-3355 for shipping
instructions. Please note we cannot accept returns of certain items, including:
• Any item that is returned more than 30 days after delivery.
• Any CD, DVD, VHS tape, software, video game, or cassette tape that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts.
What does "Print Purchase Order" mean when I am ordering
online? You may print out your order at any time during the
checkout process. Please note that clicking the “Print Purchase Order” button
will NOT submit your order to us for processing. This is a way to allow you to
print the order and fax or mail it to us with your school or district purchase
order attached.
Please note that to view your order with applicable taxes and discounts, you
must first log into or register
on our Web site. If you are not logged into the store, you may still print out
your purchase order, but taxes may be added to your order when it is
processed.
How do I contact Weekly Reader?
To reach Weekly Reader Customer Service, you can e-mail us at customerservice@weeklyreader.com
or call 800-446-3355, Monday through Friday between the hours of 8:30 a.m. and 6:00 p.m. EST.
How will my order be shipped?
All orders are shipped Library rate except in the case of large orders which are shipped FedEx. Your order will arrive 7 to 10 business days from the day we receive your order.
Do you offer any other shipping options besides Library and FedEx?
At this time, the Weekly Reader Store does not offer any other shipping methods. However, this may change in the future.
Can my order be shipped to a P.O. Box?
Yes, except for large orders of over 150 workbooks. Call Customer Service if you have a question..
What are the shipping costs?
For Shipping and Handling: please add $3.95 on orders less than $40; add 10% on total order amounts of $40–$249.99; add 8% on total order amounts of $250 or more.
Unless there are Special Promotional offers—all Web orders will have FREE shipping and handling for total order amounts, before discounts and taxes, of $250.00 or more.
Will my order ever be split into multiple shipments?
The Weekly Reader Store offers products from multiple vendors, and to fill your order quickly and efficiently
we may have split your order into multiple shipments. If this is the case, be assured that you
will not be charged any additional shipping costs beyond those you had originally authorized
Can I ship my order to an address saved in a personal address book?
You cannot import addresses from an e-mail address book or Web directory. You will need to re-type the address information during the checkout process.
Can I place an order for delivery outside the United States?
The Weekly Reader Store can only deliver to customers residing in the United States, United States Territories, or on U.S. military bases (APO and FPO addresses). Customers residing outside of the United States may register with us but are not able to receive items from the Weekly Reader Store at this time.
I placed my order 10 business days ago and have not yet received it. Who do I contact?
Please contact Customer Service at 800-446-3355 immediately so that we can make sure that your order arrives shortly.
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