How do I contact Weekly Reader?
Where can I find Weekly Reader workbooks and other classroom curriculum resources?
Please visit us online at http://www.weeklyreader.com/ecstore/
I forgot my password. Can you send it to me?
If you have forgotten your password, please visit the sign in page for the online store by clicking on the "Sign In" link at the TOP of each page and entering your e-mail address in the "forget your password?" field. We will e-mail you your password immediately. Please remember that you must enter the e-mail address you used when you ordered or registered for the online store. If you need further assistance, please e-mail us directly at webteam@weeklyreader.com. We will respond to your request within 2 business days.
I’m having technical problems with your Web site. Who do I contact?
Contact our Technical Support Department at weeklyreader@weeklyreader.com or call Customer Service at 800-446-3355. We will respond to your e-mail within 2 business days.
My e-mail address or other information has changed. How do I update my account?
You can change all of the information that you have given to us in the past by logging on to http://www.weeklyreader.com/pubstore/signin.aspx. Once you have logged in, you can change the information that is currently in your profile.
Why is it safe to save information on the Weekly Reader website?
Any information that you give to Weekly Reader on the Weekly Reader.com Web site is stored in a secured server. Weekly Reader uses secure server software over a Secure Socket Layer (SSL) line to protect your credit card information. It encrypts all of your personal and credit card information so that this information cannot be read as it travels to our ordering system.
How am I protected against unauthorized use of my credit card?
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of unauthorized charges. Note that, in the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
What is your mailing address for ordering or making payment?
Weekly Reader Publishing 3001 Cindel Dr Delran, NJ 08075
How do I order Weekly Reader workbooks and other classroom curriculum resources?
Visit us online at http://www.weeklyreader.com/ecstore/
How do I find a specific brand or product?
If you have the product code of the product you are looking for, you can enter it into the search field of any page within the Weekly Reader online store. You may also use the side navigation to find publications by grade and subject matter. If you know the item you wish to purchase, you can enter the title, item number, ISBN, or author in the "Search" field on the homepage. A search broken down by skills category, subject category, brand name, age group, keyword, or any combination of the above can be performed on any page of the Weekly Reader Store in the grey, left menu area. If you have any product-related questions, please contact Customer Service at customerservice@weeklyreader.com.
What is "My Wish List"?
"My Wish List" allows you to save information on products that you are not yet ready to purchase. The information will be saved in your account and available when you are ready to add those products to your shopping cart.
When is the best time to order my subscription for the school year?
Ordering before July 14 helps to ensure that issue #1 will be waiting for your class in September. Simply estimate the number of students you will have. You may revise your order before October 31 and pay for only the final number of student copies you need. If ordering after July 14, please allow a minimum of 3 to 4 weeks for delivery of your first issue.
How do I order ScienceSpin?
You can purchase ScienceSpin along with your subscription to Weekly Reader K–Senior. It cannot be ordered separately and is not available with Weekly Reader Spanish/English Editions. ScienceSpin must be ordered in the same quantity as your subscription to Weekly Reader K–Senior, and will be found conveniently inserted into each student's Weekly Reader magazine, once each month.
How do I order the Human Sexuality Supplement?
You can purchase the Human Sexuality Supplement (for Grades 7–12) along with your subscription to Current Health 2. The Human Sexuality Supplement can not be purchased separately and must be ordered in the same quantity as your subscription to Current Health 2. It will be shipped conveniently with your Current Health 2.
How will I know you have received my order?
If you order through the Web order form, you receive an immediate confirmation. If you order through the mail, you will receive an acknowledgement invoice about 2 to 3 weeks later letting you that know your order has been processed. If you provide your e-mail address with your mailed order, you will receive a confirmation e-mail.
I entered a Priority Code but no discount appeared.
Your Priority Code adjustment will be applied when Customer Service processes your order, and the discount will be reflected on your invoice or credit card statement.
I am not a teacher. Can I receive Weekly Reader classroom magazines at my home?
Yes, just place your order, and we will be happy to send your subscription to your home.
Why am I being charged tax for items?
Weekly Reader must charge sales tax for orders in states where it is required by law, unless proof of tax exemption is provided with your order.
What should I do if I am tax exempt and am still being charged tax when I place my order?
If you have tax exempt status and are submitting your order through our online store, you must fax your tax exemption form to 1-856-786-3360 immediately following the placement of your order.
What does "Teacher Checkout" mean when I am ordering online?
"Teacher Checkout" provides the option to bill your school for the products you have ordered. This is referred to as the "Bill Me" option within the online store. Any teacher can choose this option as long as the products being ordered are shipped and billed to a school address, not a home address. Once you have placed your order, you must send a fax with a copy of your order receipt and a purchase order to 856-786-3360. Please note that you will be responsible for payment until we receive a purchase order to the above fax number.
What payment methods are acceptable?
You may choose "Bill Me" for shipments being sent to a school. If you wish to pay with credit card, please call our toll-free number at 800-446-3355.
Can I place an order now and have my school or district send a purchase order later?
Yes, you can. You will be responsible for payment until a purchase order is received that clearly references your account. Purchase Orders can be faxed to 856-786-3360 or mailed to: Weekly Reader Corporation, 3001 Cindel Drive, Delran, NJ 08075.
What is Weekly Reader’s FID# (Federal Identification Number)?
Weekly Reader’s Federal Identification Number (FID#) is 13-3603780.
How long will it take for me to see any changes I make to my subscription order?
You have until October 31 to cancel or revise your order. It typically takes a minimum of 3 to 4 weeks to have revisions or address changes reflected in your order.
How do I cancel my Periodical order?
Call Customer Service immediately at 800-446-3355 or e-mail customerservice@weeklyreader.com. Provide your account number, name and full shipping address. If canceling after October 31, you will be charged for all issues already mailed.
What guarantee is offered on Weekly Reader publications?
If you cancel or revise your order by October 31, you will receive a full refund in the event of cancellation, or pay only for your final, revised number of subscriptions.
What does "Print Purchase Order" mean when I am ordering online?
You may print out your order at any time during the checkout process. Please note that clicking the "Print Purchase Order" button will NOT submit your order to us for processing. This is a way to allow you to print the order and fax or mail it to us with your school or district purchase order attached.
Please note that to view your order with applicable taxes and discounts, you must first log into or register on our Web site. If you are not logged into the store, you may still print out your purchase order, but taxes may be added to your order when it is processed.
How will my order be shipped?
All periodicals are shipped 2nd class mail.
Do you offer any other shipping options besides 2nd class?
At this time, the Weekly Reader Store does not offer any other shipping methods.
Can my order be shipped to a P.O. Box?
Yes.
What are the shipping costs?
There will be an 8% shipping and handling charge added to our invoice. Sales tax will be added to orders in states where required by law unless proof of tax exemption is provided along with the order.
Can I ship my order to an address saved in a personal address book?
You cannot import addresses from an e-mail address book or Web directory. You will need to re-type the address information during the checkout process.
Can I place an order for delivery outside the United States?
The Weekly Reader Store can only deliver to customers residing in the United States, United States Territories, or on U.S. military bases (APO and FPO addresses). Customers residing outside of the United States may register with us but are not able to receive items from the Weekly Reader Store at this time.
When should I expect delivery of each magazine issue?
Generally, issues arrive 3 to 5 days before the actual issue date. If ordering after July 14, please allow a minimum of 3 to 4 weeks for delivery of your first issue.
What if I have missed an issue?
You may call customer service at 1-800-446-3355 to request the missed issue. Expect delivery in a minimum of 4 to 8 weeks. Delivery of back issues takes longer because they are fulfilled outside of our normal mailing system.
How do I contact Weekly Reader?
To reach Weekly Reader Customer Service, you can e-mail us at customerservice@weeklyreader.com or call 800-446-3355, Monday through Friday between the hours of 8:30 a.m. and 6:00p.m. EST.
