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How Can We Help You?
Listed below are answers to the most Frequently Asked Questions (FAQs) about
E-books. If your question is not answered here, please
e-mail or call Customer Service at 1-800-446-3355. We will respond to
all e-mails within two business days.
For questions regarding periodicals and magazines,
click here.
For questions about our online store and classroom resources,
click here
Frequently Asked Questions About E-books
What are the benefits of purchasing an e-book?
How do I purchase an e-book?
Why can’t I use the “Bill Me” option when purchasing an e-book?
If I purchase several e-books do I download them separately?
For how long will the e-book I purchase be available for downloading?
I’m having trouble viewing/downloading my e-book.
I’m having trouble printing my e-book
My e-book has finished downloading but I can’t find it
I opened my e-book and the dialog box says that the file is damaged
When will I receive my e-book?
How long will my e-book take to download?
What is your refund policy for e-books?
What are the benefits of purchasing an e-book?
The benefits of purchasing an e-book (an electronic version of a printed book)
are:
There are no shipping and handling charges
You have immediate access to the product
You can use the search function within your downloaded e-book to help find
specific content for your lesson plans.
How do I purchase an e-book?
To purchase an “e-book”, click on “Add to Cart” as you would normally do. Once
you have completed checkout, you can immediately download all of your e-books
from My Ebook Purchases location
under the “Help & Information” section of the left panel.
Why can’t I use the “Bill Me” option when purchasing an e-book?
Because the e-book can be immediately downloaded, we can not offer a “Bill Me”
option.
If I purchase several e-books, do I download them separately?
All e-books are downloaded separately. All e-books purchased can be downloaded
from the same location: My
Downloads under the “HELP & INFORMATION section of the left panel.
For how long will the e-book I purchase be available for downloading?
After you purchase an e-book the book will be available for you to download at
any time, however only one successful download is allowed.
I’m having trouble viewing/downloading my e-book.
Your e-book was downloaded to the location indicated by your browser as a
downloading directory. There is a temporary directory in Windows that is the
default file for downloading files. You can look in your browser preferences
for the location of this file.
You can also try “find files” (Windows) or “Sherlock” (Mac). The files are
named the same as the Item # with a WRP prefix. For Example, “Animals ABC:
Learning with the Alphabet” is Item #EWR177. The electronic file is named
WRPEWR177pdf. Search for the file by Item #. If you need more assistance,
contact Weekly Reader Customer Service at 1-800-446-3355.
I’m having trouble printing my e-book.
A) Try printing a different PDF. If that PDF does not print correctly, try
printing a file from another application, such as a text document. If it prints
correctly, the problem is likely specific to Adobe Acrobat. (Adobe recommends
you have 3-5 times the available file space of the file size) Shut down the
computer for at least 15 seconds. Restart, and try printing the e-book again.
B) If the e-book still does not print, try to print it as an image (may take
longer). Start bychoosing File>Print, then click Advanced. Select Print As
Image and click OK. Then click Print. Resave the PDF by choosingFile>Save
As, and rename the file.
C) Download the PDF again.
D) Or, try printing from another computer. If the e-book prints correctly, the
computer you were attempting to print from may be having network problems. You
can also try printing from a computer connected directly to the printer. If it
prints correctly, the computer you were trying to print from may be having
network problems. In either case, contact your system administrator.
E) If you have tried all of the above procedures and the e-book will not print,
the PDF may be damaged. Call Customer Service at 1-800-446-3355.
My e-book has finished downloading but I can’t find it
Check your browser preferences to see where it is being sent in the downloading
directory. You can also try “find files” in Windows, or “Sherlock” in a Mac
system. Search for the listed Item#.
I opened my e-book and the dialog box says that the file is damaged.
Try downloading again and be sure you have enough space on your hard drive to
download the complete e-book. If the problem persists, call Customer Service at
1-800-446-3355.
When will I receive my e-book?
E-books are not shipped. After your purchase, you may download your e-book
immediately from the My Downloads
location under the “HELP & INFORMATION” section of the left panel.
How long will my e-book take to download?
The download time depends upon the speed of your Internet connection and size
of the file. To determine the file size, visit the product detail page.
Approximate download times for a 1 MB file are as follows:
56k modem: 3 minutes 128k,
ISDN: 1 minute, 15 seconds
DSL, Cable, T1: 4 seconds
What is your refund policy for e-books?
If you are not satisfied with the eBooks you have purchased at weeklyreader.com,
please send an e-mail to: customerservice@weeklyreader.com
within 30 days of making your purchase. (Please note that refund requests, for purchases dating
back 30 days or more will not be granted.)
In the e-mail, list your
order number and the reasons for your refund request. We will respond to
your request within two business days (Monday - Friday) of receipt of the
original e-mail.
Please note that refunds issued by weeklyreader.com will equal 50% of the value of the items
for which you are requesting a refund.
As Weekly Reader tracks all refund requests, we reserve the right to deny refund requests from any customers deemed to be abusing our refund policy.
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